Beacon Home Services claims that they are a 5-star service company. After my experience with John Katsiotis, I found out that they truly are. The firm says that it will take care of you. It truly does. The company says that it provides upfront pricing. It truly provides unbeatable, no fuss, no muss upfront prices. Beacon Home Services is a firm that does what it says and says what it means. The remarkable thing about this company is that it genuinely seeks to help its customers resolve their plumbing issues. So rare in today’s world.
I was dealing with a pernicious shower leak that resisted my best coaxing. Through Angie’s List, I decided to contact the company. I’ve made the right decision. Beacon home services responded immediately and scheduled me for an appointment the next day in the 8:00 am – 4:00 pm time frame. They didn’t provide me a price over the phone, because they didn’t know what the situation entailed. The next day, the company provided me regular update as to when to expect the plumber. They also sent me the bio of John Katsiotis which I didn’t pay much attention to initially.
Mr. Katsiotis arrived closer to the 4:00pm range, which was fine with me. He introduced himself, then quickly and expertly assessed the leak to ensure that it has not worsen over time nor caused any water damage. He understood that I was a little bit anxious with a leak on my hands; so, he calmed my anxieties by assuring me that he can do this work, and stop this annoying leak. He also provided me an unbeatable price right out of the gate to assure me that he wasn’t about getting me, but helping me resolve the situation. I quickly accepted. John, by his plumbing knowledge, skills and abilities, helped me understand the difference between an amateur and a professional. John is a professional. He did in 30 minutes what would have taken me 8 hours or more to complete. He proceeded swiftly to remove the shower handle, determine the cartridge type it was using and replaced it. He had it in stock. John not only fixed the leak, but also educated me about the importance of simple maintenance that could help avoid an expensive repair bill down the line.
I very much enjoyed working with John Katsiotis of Beacon Home Services. He was outstanding. It was like watching an artist at work. After John finished the job, I read the bio and realized it was not a piece of PR fluff. It was real. They mean every word in that bio. And that’s the thing I have come to learn with Beacon Home Services. They mean what they say and say what they mean.
I very much enjoy working with this company. From the courteous man who responded on the phone, to the updates they provided regularly. The company is geared toward one thing, helping their customers with their plumbing and electrical problems. They understand the customer and really seek to help the customer. A reliable plumbing company is hard to find. When you find one, keep them. This company is a keeper. I plan to use them in the future to help resolve any plumbing, electrical or drain issues.
Paul Robillard
